Return & Refunds
Payment options available
Payment can be made online via credit or debit card - we accept Visa / Mastercard, American Express, Diners Club, JCB, Switch, and Solo.
Please note that orders cannot be processed without full payment, and no goods can be dispatched until a credit / debit card payment has been authorised.
No payment is taken until the date of dispatch except in the case of special order products designed to individual customer specifications and cap and gown orders with any additional pre-ordered products, where payment will be taken in advance.
Credit / debit card security
All credit / debit card details submitted through our eshop are encrypted and protected from interception by the 128 bit Secure Socket Layer (SSL) technologies of our trusted third party payment services partner, WorldPay - a fully PCI DSS compliant organisation.
Encrypted payment card details are stored safely and invisibly online by WorldPay until processed (once the order is ready for dispatch). Such details are never downloaded to local systems by the University of Oxford shop and no card details are held in clear text on any website.
We know of no documented cases of credit / debit card fraud resulting from using our eshop.
Returning unwanted items
To return an item to us (in its received condition) please complete the returns form enclosed with the order, wrap the package securely and send it to:
The University of Oxford Shop
Returns Department
106 The High Street
OXFORD
OX1 4BW
UK
Return periods
For faulty or defective goods returned to us, a refund or exchange is offered up to 12 months from the date of receipt.
Refunds for correctly delivered and undamaged items are available within 28 days of the goods' receipt except in the case of special order items made to individual customer specifications, where we regret that we are unable to offer a refund for except in the case of faulty goods.
Recommended return delivery method
We recommend the use of a recorded-delivery service, for your own protection, since we cannot be held responsible for any returned goods that are lost in transit, without proof of our receipt.
Please note that you will be responsible for both the costs of returning the goods to us and the outward delivery charges, unless we delivered the item to you in error or it is faulty.