Delivery Information
Delivery destinations served
Orders can be delivered throughout the United Kingdom (including the Channel Islands), European Union, United States, Canada, Australia, China, Taiwan, Hong Kong, New Zealand, Japan, and many other international locations. If your country is not on the list of available destinations please contact us and we'll try to help.
Please note: deliveries must be signed for by somebody at the delivery address and cannot be left with a neighbour. If you are unlikely to be home please choose a different delivery address.
Delivery charges
Carriage charges are based on total order weight, destination, and class of service selected. Customers may choose from standard delivery (via Royal Mail in the UK / Airmail overseas) or the faster but more expensive, private courier option which is trackable and requires a signature upon delivery.
Standard UK delivery is free of charge (excludes Channel Islands).
Prices for the UK start at £7.95 for courier.
Prices for Europe start at £8.95 for standard delivery and £11.95 for courier.
Prices for the USA and Canada start at £8.95 for standard delivery and £14.95 for courier.
Prices for the rest of the world start at £8.95 for standard delivery and £19.95 for courier.
N.B: Delivery options offered may be limited to private courier only with larger orders and / or certain destinations. Orders weighing over 2Kg will always be sent by courier. Orders weighing more than 1Kg will be sent by courier if the destination is outside the UK.
Application of delivery charges in the basket
For unregistered customers, initially, your basket will be shown without delivery charges applied. However, during the checkout process you will be given the opportunity to specify your order's delivery destination. This information will then allow us to calculate the appropriate delivery charge to apply to your order.
Registered customers with a single 'fixed' delivery address should see their charges calculated (and re-calculated as items are added / removed) from the outset.
Those registered customers without a single allowed delivery address will need to specify the destination of their order at the start of the checkout process in order to see their delivery charges applied in the basket.
N.B: Please note that where multiple delivery options exist for a destination, delivery charges may not in fact be calculated until the point of delivery method selection during the checkout process.
Specifying a different address for delivery
If you require the dispatch of your order to an address other than the billing / cardholder's address, simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter / select the alternative details later in the process.
Delivery timescales
All orders received before 9am GMT are despatched on the same working day (assuming stock is available). Orders placed after 9am GMT Friday will be despatched on the following Monday.
In the case of special order products designed to individual customer specifications, a delay may apply to allow for production of the item. This will be stated in the individual product description, where applicable.
The length of time an order takes to reach its intended destination will depend on the location. UK inland orders will typically arrive within 2 - 3 days of despatch but it is likely that overseas deliveries will take 2 - 3 weeks.
In addition, please be advised that we are unable to make any deliveries during weekends (any destination) or over bank holidays (UK only).
We also offer express courier delivery which is next day delivery for UK mainland destinations, 1 - 2 days for Europe, 2 - 3 days for USA and Canada, and 3 - 5 days for the rest of the world.
Special delivery information: Oxford furniture
Following the acceptance of your order, we shall contact you on the following working day to arrange delivery of your furniture within 14 days. The Oxford furniture is despatched on a white glove delivery service.
Order tracking
Orders dispatched by private courier are traceable. Online tracking details are supplied via email once the order has been dispatched.
Orders dispatched under the standard service are not trackable but will require a signature on delivery.
What to do if your order fails to arrive
Packages sent by private courier are traceable and are very rarely lost. You will be sent tracking information when your parcel has been shipped.
All standard shipping packages will require a signature on delivery. Packages sent overseas via Airmail are despatched within the UK and then passed over to the country's regular postal system. While these postal systems do try to deliver all parcels, there are occasions when losses happen. If this occurs, please allow 25 days from the date of dispatch for the package to arrive. If this time elapses and the goods do not arrive, please contact your local post / sorting office to check that no goods are being held.
In the unlikely event that the package is not being held at your local post / sorting office, please contact us as soon as possible and we will be happy to assist in sending a replacement while our investigations into the whereabouts of your parcel continue.