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Delivery destinations served

Orders can be delivered throughout the United Kingdom (including the Channel Islands), European Union, United States, Canada, Australia, China, Taiwan, Hong Kong, New Zealand, and Japan.

At the first stage of the checkout process, you will be offered a list of locations from which to select your delivery destination.

N.B: If you're ordering from the Channel Islands or Northern Ireland, please select 'Channel Islands' or 'Northern Ireland' (as appropriate) for your delivery destination, rather than the United Kingdom.

Delivery charges

Carriage charges are based on total order weight, destination, and class of service selected. Customers may choose from standard delivery (via Royal Mail in the UK / Airmail overseas) or the faster (but more expensive), private courier option which is trackable and requires a signature upon delivery.

Prices for the UK start at £3.95 for stardard delivery and £10.50 for courier.
Prices for Europe start at £5.50 for standard delivery and £21.00 for courier.
Prices for the USA and Canada start at £9.95 for standard delivery and £23.50 for courier.
Prices for the rest of the world start at £12.50 for standard delivery and £25.00 for courier.

N.B: Delivery options offered may be limited to private courier only with larger orders and / or certain destinations.

Delivery charge taxes

Our delivery charges are exempt from VAT, regardless of delivery destination.

Application of delivery charges in the basket

For unregistered customers, initially, your basket will be shown without delivery charges applied. However, at the beginning of the checkout process you will be given the opportunity to specify your order's delivery destination. This information will then allow us to calculate the appropriate delivery charge to apply to your order.

Registered customers with a single 'fixed' delivery address should see their charges calculated (and re-calculated as items are added / removed) from the outset.

Those registered customers without a single allowed delivery address will need to specify the destination of their order at the start of the checkout process in order to see their delivery charges applied in the basket.

N.B: Please note that where multiple delivery options exist for a destination, delivery charges may not in fact be calculated until the point of delivery method selection during the checkout process.

Specifying a different address for delivery

If you require the dispatch of your order to an address other than the billing / cardholder's address, simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter / select the alternative details later in the process.

Delivery timescales

All orders received before 12 noon GMT are despatched on the same working day (assuming stock is available). Orders placed after 12 noon GMT Friday will be despatched on the following Monday.

In the case of special order products designed to individual customer specifications, a delay may apply to allow for production of the item. This will be stated in the individual product description, where applicable.

The length of time an order takes to reach its intended destination will depend on the location. UK inland orders will typically arrive within 2 - 3 days of despatch but it is likely that overseas deliveries will take 2 - 3 weeks.

In addition, please be advised that we are unable to make any deliveries during weekends (any destination) or over bank holidays (UK only).

We also offer express courier delivery which is next day delivery for UK mainland destinations, 1 - 2 for Europe, 2 - 3 days for USA and Canada, and 3 - 5 days for the rest of the world.

Order tracking

Orders dispatched by private courier are traceable. Online tracking details are supplied via email once the order has been dispatched.

Orders dispatched under the standard service are not trackable.

What to do if your order fails to arrive

Packages sent by private courier are traceable and are very rarely lost. You will be sent tracking information when your parcel has been shipped.

Packages sent overseas via Airmail are despatched within the UK and then passed over to the country's regular postal system. While these postal systems do try to deliver all parcels, there are occasions when losses happen. If this occurs, please allow 21 days from the date of dispatch for the package to arrive. If this time elapses and the goods do not arrive, please contact your local post / sorting office to check that no goods are being held.

In the unlikely event that the package is not being held at your local post / sorting office, please contact us and we will be happy to assist in sending a replacement while our investigations into the whereabouts of your parcel continue.